Support

We answer every email within two business days.

Email

The fastest way to reach the developer: hello@pondero.ai

What to include

Your iOS version and iPhone model (Settings → General → About)
HomeSlice version (Settings → About in the app)
What you were trying to do and what happened instead
A screenshot if you have one

Common questions

Is HomeSlice really free? Yes. Every feature is unlocked from day one. If it saves you a service call, you can leave a small tip in Settings → Support HomeSlice. Tips are optional and we do not nag.

Where is my data stored? On your device, and synced privately between your own devices through your iCloud account. We do not have a copy.

How do I turn off notifications? Open Settings → Notifications in HomeSlice and tap "Manage in iOS Settings."

How do I export my home data? Open Settings → The Record → Export. You'll get a PDF and a JSON file you can save anywhere.

I'm selling my home — can my buyer get this info? Yes. Use the home-transfer report in Settings → The Record. It exports the full maintenance history as a clean PDF.

Bug reports + feature requests

We read every one. Email hello@pondero.ai with the subject line starting "Bug:" or "Idea:" and we will get back to you.